{"id":108,"date":"2021-05-27T13:17:57","date_gmt":"2021-05-27T13:17:57","guid":{"rendered":"https:\/\/optimumproleads.com\/?page_id=108"},"modified":"2021-12-15T07:18:23","modified_gmt":"2021-12-15T07:18:23","slug":"reversal-policy","status":"publish","type":"page","link":"https:\/\/optimumproleads.com\/index.php\/reversal-policy\/","title":{"rendered":"Reversal Policy"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Definition of Reversal<\/h2><p>A payment reversal is when the funds a customer used in a transaction are returned to the customer\u2019s bank. This can be initiated by the cardholder, the merchant, the&nbsp;<a href=\"https:\/\/tidalcommerce.com\/learn\/issuing-bank\">issuing bank<\/a>, the&nbsp;<a href=\"https:\/\/tidalcommerce.com\/learn\/acquirer\">acquiring bank<\/a>, or the card association.<\/p><p>Reversals will apply upon your request and if any of the below factors will apply.<\/p><p>*For the purposes of this Policy merchant will refer to AROMANA TS SERVICES LIMITED, and buyer\/payer\/cardholder will refer to you, as customer using our services.<\/p><h2 class=\"wp-block-heading\">Reversal Applicability<\/h2><p>A Reversal will apply in the following events:<\/p><ul class=\"wp-block-list\"><li>When the buyer \/ payer has been the object of fraud.<\/li><li>When Merchant suspects payer identity theft, in which case the Merchant must authorize &nbsp;Reversal.<\/li><li>When the buyer \/ payer has not requested the purchase.<\/li><li>When the value of a purchase is charged and discounted from the buyer more than once.<\/li><li>When the buyer has revoked his \/ her authorization to charge for periodic payments from his \/ her cards or bank accounts before the payment instrument&#8217;s issuer and the Merchant and said charges have continued after the date of reversal.<\/li><li>Upon Merchant request, when the buyer \/ payer has made a mistake when selecting the product.<\/li><li>Upon Merchant request, when the buyer \/ payer exercises his \/ her right of first refusal &nbsp;before the Merchant.<\/li><li>When the Merchant has cancelled the sale in lieu of product stock.<\/li><li>Upon Merchant request when the product has not been received promptly by the buyer \/ payer.<\/li><li>Upon Merchant request when the product delivered by the Merchant does not correspond to that requested by the buyer \/ payer.<\/li><li>Upon Merchant request when the product is delivered by the Merchant to the buyer \/ payer in bad condition, bad quality or defective.<\/li><\/ul><ul class=\"wp-block-list\"><li>Upon Merchant request when the product does not meet the manufacturer&#8217;s specifications or those described in the information provided around the product, or when it does not meet the needs for which it was produced or sold.<\/li><li>The Merchant or the payment instrument&#8217;s issuer will notify PSP of said request so that PSP may proceed to reverse payment.<\/li><\/ul><h2 class=\"wp-block-heading\">Procedure for the request of Reversals<\/h2><p>Reversal requests must be sent by the Client or by the corresponding payment instrument&#8217;s issuer to &nbsp;<a href=\"mailto:info@optimumproleads.com\">info@optimumproleads.com<\/a>.<\/p><p>A request for Reversal from Merchant must include:<\/p><ul class=\"wp-block-list\"><li>Transaction number.<\/li><li>Transaction date.<\/li><li>Transaction value.<\/li><li>Reversal amount requested.<\/li><li>An express statement of the reason or reasons that are grounds for the payment Reversal request; they must correspond to one or some of those mentioned above.<\/li><\/ul><h1 class=\"wp-block-heading\"><strong>Definition of Chargeback<\/strong><\/h1><p>A Chargeback is the debit carried out by the acquiring bank to Merchant, upon unawareness of a purchase by a cardholder before the card&#8217;s issuer.<\/p><h2 class=\"wp-block-heading\">Applicability of Chargebacks<\/h2><p>A cardholder (buyer \/ payer) may allege unawareness of a purchase before the card issuer in the following events:<\/p><ul class=\"wp-block-list\"><li>Identity theft.<\/li><li>The buyer \/ payer does not associate Merchant name with the purchase from the Merchant (brand unawareness).<\/li><li>The Merchant&#8217;s denial of a transaction Reversal when there is conflict between the Merchant and the buyer \/ payer because of discrepancies as a result of exchange rates, product \/ service quality defects or non-delivery of products or services, among others.<\/li><\/ul><h2 class=\"wp-block-heading\">Procedure for Chargeback<\/h2><p>The acquiring bank or the network processing payments shall notify the unawareness of a charge.<\/p><p>PSP informs the Merchant about said notices to the email registered by the Merchant. The Merchant is responsible for maintaining its contact information up to date.<\/p><p>Merchant requires having the following information available, as applicable to avoid Chargebacks:<\/p><ul class=\"wp-block-list\"><li>A product delivery slip including the name of the buyer \/ payer &#8211; cardholder, even when it can be signed by a different person.<\/li><li>Sales invoice.<\/li><li>Other documents deemed convenient by PSP.<\/li><\/ul><h2 class=\"wp-block-heading\">Response time for a Chargeback<\/h2><p>PSPs response time for financial institutions and \/ or networks upon charge unawareness notice, will depend directly on the time set for that purpose, which is set to be no later than 5 business days<\/p><h2 class=\"wp-block-heading\">Notice of debit upon chargeback and additional charges<\/h2><ol class=\"wp-block-list\" type=\"a\"><li>PSP will debit any debit carried out on a Chargeback by the acquiring bank against PSP, from the Merchant&#8217;s accounts.<\/li><li>PSP will notify the Merchant once it has carried out the debit upon a Chargeback.<\/li><li>PSP may charge the Merchant for the Chargeback process.<\/li><\/ol>","protected":false},"excerpt":{"rendered":"<p>Definition of Reversal A payment reversal is when the funds a customer used in a transaction are returned to the customer\u2019s bank. This can be initiated by the cardholder, the merchant, the&nbsp;issuing bank, the&nbsp;acquiring bank, or the card association. Reversals will apply upon your request and if any of the below factors will apply. *For<br \/><a class=\"moretag\" href=\"https:\/\/optimumproleads.com\/index.php\/reversal-policy\/\">+ Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-108","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/optimumproleads.com\/index.php\/wp-json\/wp\/v2\/pages\/108","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/optimumproleads.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/optimumproleads.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/optimumproleads.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/optimumproleads.com\/index.php\/wp-json\/wp\/v2\/comments?post=108"}],"version-history":[{"count":3,"href":"https:\/\/optimumproleads.com\/index.php\/wp-json\/wp\/v2\/pages\/108\/revisions"}],"predecessor-version":[{"id":161,"href":"https:\/\/optimumproleads.com\/index.php\/wp-json\/wp\/v2\/pages\/108\/revisions\/161"}],"wp:attachment":[{"href":"https:\/\/optimumproleads.com\/index.php\/wp-json\/wp\/v2\/media?parent=108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}